شركة خدمات — دعم عملاء · 2025
AI triage for support mail
200 messages a day read equally, so the critical one drowned. An OpenAI classifier behind fixed Laravel rules for sensitive cases cut first response on critical mail from 9 hours to 2.
- Stack
- The result
- أول رد على البريد الحرج: من 9 ساعات إلى ساعتين
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The problem
Two hundred messages a day were read equally, so the critical customer drowned in the ordinary ones — human attention spent on sorting rather than solving.
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What was built
Automatic classification through the OpenAI API, wrapped in fixed Laravel rules for sensitive cases: the model suggests, the explicit rule decides.
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The result
أول رد على البريد الحرج: من 9 ساعات إلى ساعتين
Within six weeks, average first response on critical mail dropped from 9 hours to 2, and manual reading fell by 70%.
More work
All workInventory and point-of-sale system
One record of the truth for a grocery whose stock lived in a notebook: a local Laravel POS with nightly sync and shortage alerts.
الجرد: من 4 ساعات إلى 45 دقيقة
Offline field app for sales reps
Orders written on paper reached the office two days late. An offline-first Flutter app against a central Laravel API made them arrive the same night.
وصول الطلبات قبل منتصف الليل: من 34% إلى 97%